All sales are final. All returns must be authorised by us. Please use the "Returns" link at the bottom of this page to complete the form and request an RMA number. Orders without an RMA number will not be exchanged. The customer is to save all packaging and shipping materials until notified otherwise. Special order items are not returnable. We cannot guarantee that a product’s colour will match exactly what you see on your computer screen, as all screens are different. If you are unsure of how a product will look in real life, we encourage you to contact us for more information before placing your order.
All authorised returns must be sent back to us within 7 days of your return authorisation date. The products returned must be in unused condition and in their original and unopened packaging. The products will not be accepted if they do not meet these conditions or a restocking fee may be charged at our discretion. We recommend you appropriately insure any returns as we cannot be held responsible for lost or damaged returns.
- Mods (excluding tanks) have a 30 day warranty from purchase date, this excludes any water damage to unit.
- E-liquid, DHD Caps, BTC Caps, and drip tips may not be returned under any circumstances for safety and hygiene reasons.
- Tanks and RDA's may not be returned if they have been filled/built/used unless the product was defected upon receipt and we are notified within 24hrs.
- Due to the use of third party units/mods or non approved chargers, no returns are accepted on any Li-Ion batteries unless the product was defective upon receipt or dead on arrival (DOA) and we are notified within 24hrs.
- Note: Any replacement products are warranted from the date of delivery of the original order.